 Volunteer Statistics
[October 1, 2011 – September 30, 2012]
| Total number of volunteers |
393 |
| Total volunteer hours |
69,039 |
| Total donations |
$486,365 |
| Volunteer return on investment |
$1.5 million |
Voluntary Service Supported Programs and Events
- Promoted community awareness at events held by VSO groups
- Supported a multitude of summer picnics by local organizations
- Coordinated several car shows and motorcycle fund-raising activities
- Participated in the Quality Fair to promote Voluntary Service awareness
- Participated in several local parades
- Voluntary Staff were recognized locally and at the Philadelphia Federal Executive Board Luncheon. A silver medal was presented to the staff on both occasions.
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- Utilized Canteen Services to cater food for events and purchase non-food items for Voluntary events
- Supported the Golden Age Game participants
- Youth scholarship program
- Developed a loaner laptop program
- Coordinated with Women’s Health Clinic to develop a Baby Program
- Developed the first annual Volunteer Newsletter
- Support and participate in the Project Search Program
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Welcome Home Celebrations
Volunteers at Lebanon VA Medical Center played an active part in the OEF/OIF/OND (Operation Enduring Freedom/Operation Iraqi Freedom/Operation New Dawn) Welcome Home celebrations for our returning troops. This annual event provides an opportunity for Veterans and their families to learn more about what services the medical center offers and provides an opportunity for Voluntary Service to recruit individuals for various projects at the medical center.
Customer Service
The volunteer program supports customer service initiatives for the facility in many ways. We also provide the DAV with volunteer drivers to accommodate much needed transportation of our Veterans to and from appointments. The most beneficial customer service component the volunteer program provides is the one-on-one interpersonal contacts made by the volunteers to the many customers we serve.
Veterans' Transportation
Voluntary service and Veterans' service organizations depend on reliable transportation to safely pilot patients to off-station activities, such as sporting events, scenic drives, etc.
In the fall of 2009, voluntary staff began meeting with organizations on weekends, holidays, and after hours to spread the word and accept donations. The community responded enthusiastically with donations from motorcycle rides, community awareness day events, chili cook offs, bereavement gifts, and more.
 In 2011 an order was placed for a newer, safer 36-passenger bus. The bus was delivered in August 2012; the first official off station trip using the new bus took place on August 29, 2012.
The relationships that were developed between the community and staff during this quest remain strong and beneficial for Lebanon-area Veterans. All partners united on November 4, 2012 to officially dedicate the totally funded by donations bus.
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