Nurse Triage Call Center - VA Healthcare-VISN 4
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VA Healthcare-VISN 4


Nurse Triage Call Center

Registered nurses respond to phone calls in the triage call center.

The new VISN 4 Centralized RN Triage Call Center is staffed with registered nurses at VA Butler Healthcare to enhance same-day services for Veterans.

Monday, March 27, 2017

Since October 2016, all VA health care facilities in VISN 4 have been utilizing a new, centralized nurse triage call center based at VA Butler Healthcare.

Veterans (or family members) can speak to a registered nurse at any time regarding health care concerns, or to report a symptom they are having, by calling their local VA medical center and pressing the number 3.

During weekday administrative hours, callers are connected to the new call center. After hours, on weekends, and on holidays, all callers are connected to a call center in New York.

The call center has improved access to timely and even same-day services for Veterans, and it has greatly improved patient satisfaction. This is a great resource for Veterans to receive symptom management and medical advice anytime.



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