Tele Urgent Care: "Try it! It's so easy!" - VA Healthcare-VISN 4
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VA Healthcare-VISN 4


Tele Urgent Care: "Try it! It's so easy!"

Veteran Richard Rauch talks remotely over VA Video Connect with a clinician in the VISN 4 tele urgent care clinic.

Veteran Richard Rauch from Lebanon, Pa. talks remotely over VA Video Connect with a clinician in the VISN 4 tele urgent care clinic.

By Doug Etter, Lebanon VA Medical Center
Wednesday, May 12, 2021

U.S. Army Veteran, Richard R. Rauch, knew something wasn't quite right.  He couldn't pinpoint it, but he thought he should get checked out sooner rather than later.

The Cold War soldier decided to call the VISN 4 Tele Urgent Care phone number on what he describes as "a whim". He wasn’t sure what to expect or how things would go.

Much to his relief, a registered nurse was able to connect him to the tele urgent care team who quickly determined what he needed and secured it for the former Fort Dix basic trainee in less than a day.

Although he says he's always been pleased with the health care he receives at the Lebanon VA Medical Center, he thought this experience was exceptional. Rauch encourages other Veterans who may also need or want a quick answer to use tele urgent care.

"There's nothing to be skeptical about," says Rauch. "Try it. Take advantage of it. It's a futuristic experience. It's so easy."

Veterans receiving health care at VA medical centers throughout VISN 4 can obtain care with the ease of a video chat or phone call with a licensed health care provider. VISN 4 Tele Urgent Care uses VA Video Connect to conduct appointments privately and securely in a virtual medical room from anywhere using the camera on your smart phone, computer, or tablet.

Tele Urgent Care can help treat many common conditions including: minor cuts, scrapes, rashes and skin irritations, tick, insect and spider bites, common cold, cough and flu symptoms, headaches, sprains, back pain and joint pain/stiffness, pink eye, urinary tract infections, upset stomach and constipation.

Tele Urgent Care is available from 8 a.m. to 8 p.m. ET, 365 days per year, and there are NO copayments!

Make your call today at 1-833-TELE-URGENT (1-833-835-3874).

To learn more, visit


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