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VA Healthcare-VISN 4

 

Outpatient Clinics

2015 Annual Report

Outpatient Clinics

Work performed in 2015 allowed Altoona VA's outpatient clinic in State College, Pennsylvania, to open in a new location on March 3, 2016. The new location, twice the size of the former clinic, will provide additional specialty care and telehealth services, such as audiology, mental health, nutrition and dermatology.

Exterior photo of the Cranberry outpatient clinic.

VA Butler Healthcare relocated, improved, and expanded three outpatient clinics in Armstrong County, Clarion County, and Cranberry Township (all in Pennsylvania). The new clinics provide additional resources and staffing to implement Patient Aligned Care Teams, podiatry services, and expanded telehealth offerings.

Clarion County's clinic saw the greatest change in location: 91% of Clarion County Veterans live in zip codes for cities within 15 miles of Clarion, Pennsylvania, the site of the new clinic, compared to only 38% of Veterans living within 15 miles of the old site in Parker, Pennsylvania.

Ribbon cutting ceremony in the parking lot outside the SPC clinic.

At Lebanon VA's Berks County, Pennsylvania, outpatient clinic, the new Suicide Prevention Coordination (SPC) Clinic (primarily based in Lebanon) offers real-time, virtually based consultation services to Veterans in Berks County.

With the crisis management and consultation services boasting positive feedback from both providers and Veterans, this virtual SPC Clinic expanded to all VA clinic locations. The virtual SPC clinic has since improved provider/clinic hand-off communication, exercised use of transitional care planning, improved rapport with each clinic's multi-disciplinary teams, and decreased travel costs for both the VA and Veterans seeking supportive services.

Wilmington VA has begun work to relocate outpatient clinics in Cumberland County, New Jersey, and Sussex County, Delaware, to larger facilities. Both locations will almost double the size of the existing clinics, improving access to care and allowing for future expansion of services to meet the needs of local Veterans.

A woman talking on a phone headset with a patient.

Wilmington VA opened a new call center in September 2015 to help answer incoming phone calls from Veterans trying to contact outpatient clinics. The goal of the center is to improve access for Veterans, so they can easily speak with VA staff who can make or change appointments, and quickly deliver messages to Veterans' health care teams.

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