Director's Vision

Dear Veterans, fellow employees, volunteers and friends of VISN 4:

I feel honored and humbled that VHA asked me to serve as the interim director of this network for these four months. It has been a privilege and a learning opportunity for me to work with Veterans, service partners, and employees all throughout VISN 4, especially during this transformative time for the Department of Veterans Affairs.

The MyVA Transformation is shaping a seamless, unified, high-quality Veteran customer experience across the country.

MyVA will modernize VA's culture, processes, and capabilities to put the needs, expectations, and interests of Veterans and beneficiaries first. It's focused on five main objectives: improving the Veteran's experience, improving the employee's experience, achieving support-service excellence, establishing a culture of continuous improvement, and enhancing strategic partnerships.

As part of this transformation, the MyVA Realignment called for one notable change here in VISN 4: our Clarksburg VA is in the process of transferring to VISN 5. You can read more about this change, but please know that we will still work closely with Clarksburg and will ensure that Veterans there still receive all of the care and services they always have.

This issue of Vision for Excellence is available online only. This abbreviated format is still full of highlights from our network that we are excited to share with you. We hope you will browse through from your computer, tablet, or mobile device to learn about services we are proud to offer and moments we were proud to experience. This issue features a special section on care we provide Veterans at the end of their life, an update on some of our efforts to end homelessness, and a look at the American heroes who have VISN 4 facilities named after them. I hope you enjoy (and learn!).

Thank you for your support of VISN 4, and thank you for reading this e-zine.

Sincerely,

William H. Mills
Interim Network Director