Local Patient Access Data
Regularly updated patient access data is available for all VA Medical Centers and Community-Based Outpatient Clinics including average wait times, number of patients waiting for a scheduled appointment and number of patients that cannot be scheduled for an appointment in 90 days or less. To view this data, go to http://www.va.gov/health/access-audit.asp.
Scheduling Primary Care Appointments
If you need to make, cancel or reschedule a primary care appointment, or if you are running late to an existing appointment, contact your local medical center:
Contact your assigned community-based outpatient clinic for appointments scheduled at a CBOC.
Please bring the following with you to your appointment:
- your insurance card
- a list of your current medications
- your appointment confirmation letter
Canceling Primary Care Appointments
If you must cancel an appointment, please do so one to two days in advance of your scheduled appointment so we can make the appointment available for other Veterans.
VA's Veteran Appointment Request app is available at select locations. The app makes it possible for Veterans to self-schedule primary care appointments and request assistance in booking both primary care and mental health appointments at the VA facilities where they receive care. In addition to scheduling appointments, Veterans can use the Veteran Appointment Request app to track appointment details and the status of requests, send messages about requested appointments, receive notifications and cancel appointments. Read more about the Veteran Appointment Request app.