Customer Service - VA Healthcare-VISN 4
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VA Healthcare-VISN 4

 

Customer Service

Patient Experience

Our Patient Experience Office seeks to personally give you and your family the security of knowing someone is available to focus on your individual concerns and rights as a patient. We work directly with all departments on your behalf and can quickly address your questions, problems or special needs.

If you, or a veteran you care for, have not been able to resolve important issues related to VA through other means of communications, please contact the patient advocate at your local VISN 4 facility listed below. You can also contact VISN 4's Patient Experience Officer for assistance.

Matthew Rowley, Patient Experience Officer

Matthew Rowley

Patient Experience Officer
412-742-3424

Please select the VISN 4 location below where you receive your health care to contact one of our highly-skilled patient advocates who will be eager to help you with your concern in a timely manner:

Altoona Butler Coatesville Erie Lebanon Philadelphia Pittsburgh Wilkes-Barre Wilmington

Thanks for a Good Job Card

Your feedback about the care and services you receive while in the Medical Center provides us an opportunity to make changes and improvements; Feedback gives you the opportunity to make a suggestion, and correct problems or give a compliment.

During your stay, you may be surveyed by one of our Patient Advocates. This is a short patient satisfaction survey asking for feedback about your perception of the care you are receiving.

You may answer your quick card anonymously, or you may provide your name and contact information if you would like us to contact you about the resolution of any issues.

Survey of Healthcare Experience of Patients

After your visit, you may receive a confidential questionnaire in the mail asking you about your most recent outpatient or inpatient treatment at our medical center.

Please use the survey to let us know of any concerns, complaints, or questions you have about your care, so that we can resolve them. We also appreciate compliments about what we are doing right.