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VA Healthcare-VISN 4

 

Extended Hours

2015 Annual Report

Extended Hours

Coatesville VA Medical Center began offering late afternoon and Saturday morning appointments in the audiology clinic for Veterans requiring hearing tests, adjustments and repairs, and compensation and pension exams. The audiology clinic also piloted a facility-wide telephone access improvement initiative. The changes have led to improved speed of calls answered, a reduction of call transfers and improved first call resolution.

Two physical therapists help a patient to stand from a chair.

VA Pittsburgh Healthcare System now offers extended clinic hours as well as rapid access and drop-in clinics. Extended clinic hours enable Veterans to meet with their VA primary care team and select specialists outside of normal weekday business hours. Rapid access clinics offer same-day care to Veterans with a pressing medical need.

Behavioral health drop-in clinics are available every weekday on VA Pittsburgh's University Drive campus. Veterans can receive immediate physical medicine and rehabilitation care, including durable medical equipment services, on a drop-in, as-needed basis on weekdays.

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