VA Healthcare-VISN 4
A Daily Purpose
Cover Stories
A Daily Purpose
Strengthening the trust between Veterans and VA
"As change agents, our responsibilities range from facilitating and sharing best practices between VA facilities, to building relationships with the sole goal of reestablishing, and strengthening the trust between Veterans and VA," says Mr. Skinner.
Each day, VISN 4's three VE team members spend time meeting with VA leaders, VA frontline employees, and community partners. They discuss ways to improve interagency partnerships. They learn about internal VA business lines. They learn about services, providers, and locations available for Veterans to establish a network of partners able to provide services to Veterans when and where they are needed.
"We are working to ensure that everyone—government or not—knows exactly where to go and how to help a Veteran with needs outside of their respective area or expertise," says Mr. Skinner.
When he identifies organizations or individuals who can benefit from each other's skillsets and resources, Mr. Taylor always says: "Let me link you up."
"The more knowledgeable I am about what different people and groups are doing, the better matches I can make," he adds.
"We are committed to improving Veterans' experiences through better networking, community collaboration, outreach coordination, and the use of local, state, and national resources to deliver excellent customer service and to foster better experiences with VA for Veterans and their families," says Mr. Skinner. "Through collaboration and coordination with VA employees and senior leaders, Veterans advocates, and local stakeholders, the entire VA team strives to create a seamless transitional journey for our Veterans across lines of business, administrations, facilities, and external organizations."
