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VA Healthcare-VISN 4


Tele Emergency Care now available in VISN 4

Contact Us

Or simply dial the main number of your local VISN 4 VA medical center and press option #3 to speak to a registered nurse.
A health care provider communicates with a patient remotely over a VA video connect session.

Veterans receiving health care at VA medical centers throughout VISN 4 can now obtain care with the ease of a video chat or phone call with a licensed health care provider. VISN 4 Tele Emergency Care (formerly Tele Urgent Care) uses VA Video Connect (VVC) to conduct appointments privately and securely in a virtual medical room from anywhere using the camera on your smart phone, computer, or tablet.

Tele Emergency Care can help treat many common conditions including:

  • minor cuts, scrapes, rashes and skin irritations
  • tick, insect and spider bites
  • common cold, cough and flu symptoms
  • headaches
  • sprains, back pain and joint pain/stiffness
  • pink eye
  • urinary tract infections
  • upset stomach and constipation
Get care now!

A registered nurse in the VISN 4 RN Clinical Contact Center will evaluate your symptoms, provide a care recommendation and, if needed, schedule a virtual or face-to-face same day appointment.

Our Tele Emergency Care providers are available from 7 a.m. to 11 p.m. ET, 365 days per year, and there are NO copayments!

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To use Tele Emergency Care for a VVC appointment, you will need:

  • A web-based device: computer, laptop, tablet or smart phone**
  • A web camera, microphone and speaker
  • Ability to navigate the device functions
  • Internet access
  • Email address that you can access from your web-based device

To ensure that you are able to connect to a VA Video Connect appointment:

Tele Emergency Care is available to Veterans receiving health care in the VISN 4 network which includes VA medical centers in Altoona, Butler, Coatesville, Erie, Lebanon, Pittsburgh, Philadelphia, Wilkes-Barre, and Wilmington.

**If accessing VA Video Connect on your Apple mobile device, you will need to download the free VA Video Connect iOS app from the Apple App Store.

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Help and Support

If you are having technical problems using VA Video Connect, call the VVC help desk at 866-651-3180 to perform a live test to ensure your audio and video are working correctly (available Monday–Saturday from 7 a.m. to 11 p.m. ET).

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