Attention A T users. To access the menus on this page please perform the following steps. 1. Please switch auto forms mode to off. 2. Hit enter to expand a main menu option (Health, Benefits, etc). 3. To enter and activate the submenu links, hit the down arrow. You will now be able to tab or arrow up or down through the submenu options to access/activate the submenu links.

VA Healthcare-VISN 4

 

Tele Emergency Care/Urgent Care now available in VISN 4

Contact Us
1-833-TELE-URGENT
(1-833-835-3874)

Or simply dial the main number of your local VISN 4 VA medical center and press option #3 to speak to a registered nurse.
New expanded hours!
7 a.m. to 11 p.m. ET
365 days per year
NO copayments!
Requirements Help & Support
A health care provider communicates with a patient remotely over a VA video connect session.

Veterans receiving health care at VA medical centers throughout VISN 4 can now obtain care with the ease of a video chat or phone call with a licensed health care provider. VISN 4 Tele Emergency Care/Urgent Care uses VA Video Connect (VVC) to conduct appointments privately and securely in a virtual medical room from anywhere using the camera on your smart phone, computer, or tablet.

Tele Emergency Care/Urgent Care can help treat many common conditions including:

  • minor cuts, scrapes, rashes and skin irritations
  • tick, insect and spider bites
  • common cold, cough and flu symptoms
  • headaches
  • sprains, back pain and joint pain/stiffness
  • pink eye
  • urinary tract infections
  • upset stomach and constipation
Get care now!
1-833-TELE-URGENT
(1-833-835-3874)

The registered nurse in the VISN 4 RN Clinical Contact Center will evaluate your symptoms, provide a care recommendation and, if needed, schedule a virtual or face-to-face same day appointment.

Tele Emergency Care/Urgent Care is available from 7 a.m. to 11 p.m. ET, 365 days per year, and there are NO copayments!

[Back to top]

Requirements

To use Tele Emergency Care/Urgent Care for a VVC appointment, you will need:

  • A web-based device: computer, laptop, tablet or smart phone**
  • A web camera, microphone and speaker
  • Ability to navigate the device functions
  • Internet access
  • Email address that you can access from your web-based device

To ensure that you are able to connect to a VA Video Connect appointment:

Tele Emergency Care/Urgent Care is available to Veterans receiving health care in the VISN 4 network which includes VA medical centers in Altoona, Butler, Coatesville, Erie, Lebanon, Pittsburgh, Philadelphia, Wilkes-Barre, and Wilmington.

**If accessing VA Video Connect on your Apple mobile device, you will need to download the free VA Video Connect iOS app from the Apple App Store.

[Back to top]

Help and Support

If you are having technical problems using VA Video Connect, call the VVC help desk at 866-651-3180 to perform a live test to ensure your audio and video are working correctly (available Monday–Saturday from 7 a.m. to 11 p.m. ET).

[Back to top]

return to top go