What is PACT? - VA Healthcare-VISN 4
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VA Healthcare-VISN 4


What is PACT?

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What is the Patient Aligned Care Team (PACT)?

The Veterans Health Administration (VHA) began implementation of the patient centered medical home model (PCMH), now known as PACT (Patient Aligned Care Team), in the beginning of FY10.

PACT's Goals

The overall goal of the initiative is to transform VA’s health care delivery system into one that provides more personalized, proactive, patient-driven care (PPPDC). As primary care is the foundation of VHA healthcare, the transformation begins with primary care and includes other areas of the healthcare delivery system to include specialty care, women's health care, geriatrics, and academic training programs.

Long-Term Goals of the Initiative

  • To provide superb access to primary care (including alternatives to face-to-face care) to meet Veteran needs and expectations.
  • To provide seamless coordination of care between VA providers and with non-VA providers.
  • To demonstrate a patient-centered culture through the redesign of primary care practices and team roles.

PACT focuses on

  • Partnerships with Veterans
  • Access to care using diverse methods
  • Coordinated care among team members
  • Team-based care, with Veterans at the center of their PACT

Personalized, Proactive, Patient-Driven Care (PPPDC)

Patient Centered Care Team Photo

In PACT, each Veteran works together with health care professionals to plan for whole-person care and life-long health and wellness. The care team considers all aspects of patient health, with an emphasis on prevention and health promotion. Care is coordinated through collaboration. All members of the team have clearly defined roles with a focus on forging trusted personal relationships; the result is coordination of all aspects of health care. PACT uses a team-based approach. When other services are needed to meet patient goals and needs, the PACT oversees and coordinates that care.